For Your Added Peace of Mind
This policy is effective as of and was last updated on January 12, 2013.
This Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. "Non-Personally-Identifying Information" is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. "Personally-Identifying Information," by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person or entity.
Like most site operators, we gather from you Non-Personally-Identifying Information of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol ("IP") address, operating system and browser type, and the locations of the web pages that you view right before arriving at, while navigating and immediately after leaving this Site.
A "Web Cookie" is a string of information that a site stores on your computer, and that your browser provides to this Site each time you submit a query to this site. We use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experiences with this Site and to help us understand how this Site is being used.
IF YOU DO NOT WISH TO HAVE WEB COOKIES PLACED ON YOUR COMPUTER, YOU SHOULD SET YOUR BROWSER TO REFUSE WEB COOKIES BEFORE ACCESSING THIS SITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THIS SITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. IF YOU REFUSE WEB COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.
A "Web Beacon" is an object that is embedded in a web page. It is usually invisible to you but allows site operators to check whether you have viewed a particular web page or email communication. We may occasionally place Web Beacons on pages of this Site. You may not decline Web Beacons. However, they may be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.
We analyze Non-Personally-Identifying Information gathered from you to help us better understand how this Site is being used. By identifying patterns and trends in usage, we are able to better design this Site to improve your experiences, both in terms of content and ease of use. We link information gathered using Web Cookies and Web Beacons to Personally-Identifying Information.
From time to time, we may also release the Non-Personally-Identifying Information gathered from you in the aggregate, such as by publishing a report on trends in the usage of this Site.
As defined above, Personally-Identifying Information is information that can be directly associated with a specific person or entity. We will only collect Personally-Identifying Information that you knowingly submit to us. We will not disclose Personally-Identifying Information to third parties, except under the limited circumstances described below.
We use your Personally-Identifying Information to perform transactions, deliver services or information you have requested, and offer you products and services offered by us and our trusted partners, that we believe may be of interest to you. We also use your information to contact you when necessary for customer service purposes. We may send you direct mailings or contact you by telephone about our various products and services or other products and services we feel may be of interest to you. If you do not want to receive such mailings, simply "opt-out" by the means provided for in the mailings or by contacting
We may also provide your Personally-Identifying Information, other than your credit card number, to third parties so that they may contact you by telephone or direct mail about their products or services. If you do not wish to have your Personally-Identifying Information shared with such third parties, please contact us at
When you order products or services from us or register with this Site, we may collect your:
We use 128-bit SSL encryption to securely and automatically accept, process and manage online payments as well as to collect and store the Personal Information you provide to us. When you order products or services or provide us with information, you will be transferred to a secure server where this information is stored and managed. All of the Personal Information you provide is encrypted before it is sent to us.
We will disclose Personally-Identifying Information to our employees, contractors, affiliates, vendors and suppliers who process Personally-Identifying Information on our behalf or participate with us in the provision or operation of this Site.
We disclose Personally-Identifying Information if: (1) required to do so by law, or in response to a subpoena or court order; (2) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect our property or other rights, or the rights of other users, third parties or the public at large; or (3) we believe that you have abused the Site by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.
We may contact you by email or telephone about products and services that we think may be of interest to you. If you wish to opt out of receiving marketing emails from us, please follow the instructions at the bottom of each email.
We take reasonable precautions to protect the security of your information. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your Personally-Identifying Information, we cannot guarantee its absolute security.
Upon request, Qology Direct, LLC will provide you with a readable copy of your personal information, although we may require proof of your identity before doing so. We will also modify the information that you have provided to us. To make such a request, contact us at .
The Do not Call Policy should display, or be linked to: http://www.buytimewarnercable.com/dnc-policy.aspx
QOLOGY DIRECT, LLC
Do Not Call Policy (TCPA 47 USCS § 227)
Consumers may request by telephone or in writing, that our company stop calling them and place their name on our company-specific Do Not Call list. Although we may ask for their names, address and telephone number, we will accept a request even if the consumer only wishes to provide their telephone number. Consumers have the right to have calls stopped and to be put on our Do Not Call list, even if they are still a customer. The specific reason or severity of the tone of the request is not important.
ANY REQUESTS WILL BE HONORED.
When we receive a request, the telephone number is added to our Do Not Call list within 7 calendar days. In some cases it may take up to 30 calendar days for the consumer's telephone to be removed from other company wide calling lists. A Do Not Call request stays on our list for at least 5 years. If the consumer moves, changes their telephone or adds additional telephone numbers, the consumer must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information customers provide with anyone except affiliated companies or subsidiaries without their prior written permission.
Other companies may perform telemarketing services on our behalf. In this case, we will also forward our updated Do Not Call list(s) to these companies on a daily basis.
All employees and Representatives that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Manages, supervisors, or trainers must review this policy with these employees annually. Re-certification of training occurs on an as needed basis.
If the consumer notifies us that they have received a telephone call from us after they have already requested to be placed on our Do Not Call list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone numbers is on the Do Not Call list. Upon request, we will mail the consumer a confirmation that their telephone number is on the list.
The Federal Trade Commission offers a free service to consumers that allow them to place their residential phone number on a National Do Not Call Registry. This service will reduce the number of telemarketing calls received. Consumers may add their residential phone number to the list either by calling or through the internet at www.donotcall.gov. It may take several weeks before they notice a reduction in calls.
The methods and procedures in this Do Not Call policy are reviewed by the Do Not Call Compliance Monitoring and Enforcement Committee on a quarterly basis.
If you have questions, comments or concerns, please contact our compliance department at