Privacy Policy

For Your Added Peace of Mind

PRIVACY POLICY

Please note that from time to time we may review and modify our Privacy Policy. As your visits to the Site will be subject to the Privacy Policy in effect at the time of your visit, please review this Privacy Policy regularly to ensure that you are aware of any modifications.

 

This policy is effective as of and was last updated on January 12, 2013.

 

  1. General

This privacy policy ("Privacy Policy") is designed to inform you about the type of information that Qology Direct ("Company", "we," "our" or "us") may gather about or collect from you in connection with your use of Qology Direct (this "Site"). It also is intended to explain the conditions under which we use and disclose that information, and your rights in relation to that information.

  1. Children

This Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

  1. Gathering, Use and Disclosure of Non-Personally-Identifying Information

We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. "Non-Personally-Identifying Information" is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. "Personally-Identifying Information," by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person or entity.

  1. Gathering Non-Personally-Identifying Information
    1. Web Browsers

Like most site operators, we gather from you Non-Personally-Identifying Information of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol ("IP") address, operating system and browser type, and the locations of the web pages that you view right before arriving at, while navigating and immediately after leaving this Site.

  1. Web Cookies

"Web Cookie" is a string of information that a site stores on your computer, and that your browser provides to this Site each time you submit a query to this site. We use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experiences with this Site and to help us understand how this Site is being used.

IF YOU DO NOT WISH TO HAVE WEB COOKIES PLACED ON YOUR COMPUTER, YOU SHOULD SET YOUR BROWSER TO REFUSE WEB COOKIES BEFORE ACCESSING THIS SITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THIS SITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. IF YOU REFUSE WEB COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

  1. Google Interest Based Advertising Program

In order to enhance your experience when you visit our website, we participate in the Google Interest-based Advertising Program (the "Program") to insure that the advertisements on our website correspond to your interests. We do this by working with Google and other Program participants who, like us, place ads on our website and those of other Program Participants. We then share the information we collect using cookies placed in your browser in order to provide you with targeted advertising when you visit our websites. You may opt out of Google's use of cookies by visiting the Google Advertising Opt Out Page:http://www.google.com/privacy_ads.html

  1. Web Beacons

"Web Beacon" is an object that is embedded in a web page. It is usually invisible to you but allows site operators to check whether you have viewed a particular web page or email communication. We may occasionally place Web Beacons on pages of this Site. You may not decline Web Beacons. However, they may be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

  1. Use of Non-Personally-Identifying Information

We analyze Non-Personally-Identifying Information gathered from you to help us better understand how this Site is being used. By identifying patterns and trends in usage, we are able to better design this Site to improve your experiences, both in terms of content and ease of use. We link information gathered using Web Cookies and Web Beacons to Personally-Identifying Information.

  1. Disclosure of Non-Personally-Identifying Information

From time to time, we may also release the Non-Personally-Identifying Information gathered from you in the aggregate, such as by publishing a report on trends in the usage of this Site.

  1. Collection, Use and Disclosure of Personally-Identifying Information

As defined above, Personally-Identifying Information is information that can be directly associated with a specific person or entity. We will only collect Personally-Identifying Information that you knowingly submit to us. We will not disclose Personally-Identifying Information to third parties, except under the limited circumstances described below.

  1. Registration and Other Information Provided to Us

When you register with this Site, you may be asked to disclose Personally-Identifying Information. You may also choose to submit Personally-Identifying Information to us when you send us an email. You acknowledge and agree that we may use and store information about you in accordance with our Privacy Policy. We may also process and store your Personal Information on a server located outside of your jurisdiction. By providing your Personal Information to us, you consent to the transfer of your information across national boundaries. If you do not consent to such transfer as well as the processing and storage of your Personal Information outside your jurisdiction, you should not provide Personal Information to us.

We use your Personally-Identifying Information to perform transactions, deliver services or information you have requested, and offer you products and services offered by us and our trusted partners, that we believe may be of interest to you. We also use your information to contact you when necessary for customer service purposes. We may send you direct mailings or contact you by telephone about our various products and services or other products and services we feel may be of interest to you. If you do not want to receive such mailings, simply "opt-out" by the means provided for in the mailings or by contacting 

We may also provide your Personally-Identifying Information, other than your credit card number, to third parties so that they may contact you by telephone or direct mail about their products or services. If you do not wish to have your Personally-Identifying Information shared with such third parties, please contact us at 

 

When you order products or services from us or register with this Site, we may collect your:

  1. Name
  2. Mailing and billing address
  3. E-mail address
  4. Phone number
  5. Credit card number and expiration date
  6. Social Security Number

We use 128-bit SSL encryption to securely and automatically accept, process and manage online payments as well as to collect and store the Personal Information you provide to us. When you order products or services or provide us with information, you will be transferred to a secure server where this information is stored and managed. All of the Personal Information you provide is encrypted before it is sent to us.

  1. Surveys

From time to time, we may also ask you to participate in surveys designed to help us improve this Site. Any Personally-Identifying Information provided to us in connection with a survey will be used only in relation to that survey, and will be disclosed to third parties not bound by this Privacy Policy only in non-personally-identifying, aggregated form.

  1. Other Disclosures

Notwithstanding any other provision in this Privacy Policy, we will disclose Personally-Identifying Information in the following limited circumstances:

  1. Employees and Third Party Processors

We will disclose Personally-Identifying Information to our employees, contractors, affiliates, vendors and suppliers who process Personally-Identifying Information on our behalf or participate with us in the provision or operation of this Site.

  1. By Law, to Protect Rights and to Comply with Our Policies

We disclose Personally-Identifying Information if: (1) required to do so by law, or in response to a subpoena or court order; (2) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect our property or other rights, or the rights of other users, third parties or the public at large; or (3) we believe that you have abused the Site by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.

  1. Business Transfers; Bankruptcy

We reserve the right to transfer all Personally-Identifying Information in our possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other transfer of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personally-Identifying Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that transfer Personally-Identifying Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

  1. Marketing

We may contact you by email or telephone about products and services that we think may be of interest to you. If you wish to opt out of receiving marketing emails from us, please follow the instructions at the bottom of each email.

  1. Security

We take reasonable precautions to protect the security of your information. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your Personally-Identifying Information, we cannot guarantee its absolute security.

  1. Contests, Giveaways and other Promotions

From time to time, we may offer Site users the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with promotions will be subject to the terms of the promotion, not this Privacy Policy. You will be given the option to consent to the use of your Personally-Identifying Information at the time you sign up for the promotion. However, your participation in the promotion will not be conditioned on the consent to use your Personally-Identifying Information for purposes unrelated to the promotion.

  1. Collection and Use of Information by Third Parties Not Covered By This Agreement

Third parties are under no obligation to comply with this Privacy Policy with respect to Personally-Identifying Information and Non-Personally-Identifying Information that you provide directly to those third parties or that those third parties collect for themselves. We do not control third-party sites that may be accessible through this Site. Thus, this Privacy Policy does not apply to information provided to third party sites or gathered by the third parties that operate them. Before visiting a third party site, whether by means of a link on this Site or otherwise, you should review its privacy policies and terms of use.

  1. For Additional Information.

Qology Direct, LLC maintains this Site from its headquarters in Margate, Florida. If you have questions regarding our Privacy Policy or believe that our Privacy Policy has not been complied with respect to your Personal Information, please contact us as at .

  1. To Inspect, Change or Modify Your Personal Information:

Upon request, Qology Direct, LLC will provide you with a readable copy of your personal information, although we may require proof of your identity before doing so. We will also modify the information that you have provided to us. To make such a request, contact us at .

  1. To view our Do Not Call Policy, click here.

 

The Do not Call Policy should display, or be linked to: http://www.buytimewarnercable.com/dnc-policy.aspx

 

QOLOGY DIRECT, LLC
Do Not Call Policy (TCPA 47 USCS ยง 227)

Consumers may request by telephone or in writing, that our company stop calling them and place their name on our company-specific Do Not Call list. Although we may ask for their names, address and telephone number, we will accept a request even if the consumer only wishes to provide their telephone number. Consumers have the right to have calls stopped and to be put on our Do Not Call list, even if they are still a customer. The specific reason or severity of the tone of the request is not important. 

ANY REQUESTS WILL BE HONORED.

 

When we receive a request, the telephone number is added to our Do Not Call list within 7 calendar days. In some cases it may take up to 30 calendar days for the consumer's telephone to be removed from other company wide calling lists. A Do Not Call request stays on our list for at least 5 years. If the consumer moves, changes their telephone or adds additional telephone numbers, the consumer must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information customers provide with anyone except affiliated companies or subsidiaries without their prior written permission.

 

Other companies may perform telemarketing services on our behalf. In this case, we will also forward our updated Do Not Call list(s) to these companies on a daily basis.

 

All employees and Representatives that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Manages, supervisors, or trainers must review this policy with these employees annually. Re-certification of training occurs on an as needed basis.

 

If the consumer notifies us that they have received a telephone call from us after they have already requested to be placed on our Do Not Call list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone numbers is on the Do Not Call list. Upon request, we will mail the consumer a confirmation that their telephone number is on the list.

 

The Federal Trade Commission offers a free service to consumers that allow them to place their residential phone number on a National Do Not Call Registry. This service will reduce the number of telemarketing calls received. Consumers may add their residential phone number to the list either by calling  or through the internet at www.donotcall.gov. It may take several weeks before they notice a reduction in calls.

 

The methods and procedures in this Do Not Call policy are reviewed by the Do Not Call Compliance Monitoring and Enforcement Committee on a quarterly basis.

 

If you have questions, comments or concerns, please contact our compliance department at